Refund and Returns Policy

Overview

Effective Date: February 12, 2024

Welcome to Hatha Harmony, your premier destination for digital yoga class products designed for beginners and novices. We understand that online purchases can be complex, and we aim to make your experience as straightforward and satisfying as possible. This policy provides detailed information on our refunds and returns policy for digital products purchased via Hathaharmony.com.

Digital Product Nature

Our offerings include digital products such as online yoga classes, downloadable content, and streaming services. Due to the digital nature of our products, we maintain a policy that reflects the instantaneous delivery and irreversible nature of digital goods.

Refund Eligibility

  • Satisfaction Guarantee: We stand by the quality of our digital yoga products. If you are not satisfied with your purchase, we offer a 14-day Satisfaction Guarantee. To qualify for a refund under this guarantee, customers must provide a detailed explanation of their dissatisfaction and any efforts made to resolve the issue through customer support.
  • Technical Issues: If you are unable to access or use a product due to technical issues, please contact us immediately. Our team will work with you to resolve the issue. If we are unable to provide a functional solution, a full refund will be issued.
  • Misrepresentation: If a product is significantly misrepresented in its description or if critical information is incorrect, customers are eligible for a full refund.

Process for Initiating a Return

  1. Contact Customer Support: To initiate a return or refund, please contact us at contact@hathaharmony.com with your order number, the product in question, and the reason for the request.
  2. Review: Our customer support team will review your request. We may contact you to gather more information or to offer a solution.
  3. Outcome: Once your request is reviewed, we will notify you of the outcome. If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment.

Timeframe

  • Refund Requests: Must be submitted within 14 days of purchase for the Satisfaction Guarantee or within a reasonable timeframe for technical issues or misrepresentation claims.
  • Processing: Refunds will be processed within 7-10 business days after approval.

Fees and Costs

  • No Additional Fees: There are no additional fees for processing a refund. However, be aware that the original transaction fees or any currency conversion fees applied by your payment provider are typically not recoverable.
  • Partial Refunds: In cases where only part of a digital product package is deemed unsatisfactory or unusable, we may offer a partial refund corresponding to the value of the content accessed or used.

Exceptions

  • Final Sales: Certain digital products may be marked as final sale or non-refundable due to their specific nature. This will be clearly indicated on the product page.

Customer Support

For any questions or concerns regarding your digital product purchase, our refunds and returns policy, or to initiate a return, please contact our customer support team:

We are dedicated to ensuring your satisfaction and will strive to address your concerns promptly and fairly.